Customer Success Officer (After-Sales Service) - Remote in Bali

Join Enable PH, a dynamic and customer-centric organization, as our Customer Success Officer (After-Sales Service) and become the voice of our brand in Bali! In this pivotal role, you’ll ensure our customers receive exceptional post-sales support while representing Enable PH with professionalism and enthusiasm. As a remote role in Bali, you’ll have the flexibility to work from anywhere in the island while contributing to our growing success.

In this role, you will be the primary point of contact for our customers, addressing their needs, and ensuring their satisfaction with our products and services. You will work closely with our sales team to understand customer requirements and provide tailored solutions. Additionally, you will be responsible for maintaining and improving our customer support processes, ensuring we deliver the highest level of service.

📋 Tanggung Jawab Pekerjaan

• Manage customer relationships to ensure high levels of satisfaction and retention.
• Provide exceptional post-sales support, including troubleshooting, issue resolution, and product training.
• Act as the primary point of contact for customers, addressing their inquiries and concerns promptly and professionally.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Maintain and improve our customer support processes, ensuring efficient and effective service delivery.
• Represent Enable PH with professionalism and enthusiasm, both internally and externally.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer success, customer service, or a related role.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Strong problem-solving and analytical skills, with the ability to monitor and analyze customer feedback.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Familiarity with project management tools, such as Asana or Trello.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong organizational and time management skills, with the ability to meet deadlines and prioritize tasks effectively.

🛠️ Keahlian

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