Customer Service Representative - Inbound Call Center (Bali Region)

Join Infomedia Nusantara as a Customer Service Representative in our dynamic Inbound Call Center team, serving the vibrant Bali region (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). As a key player in delivering exceptional customer service, you'll be the voice of our company, ensuring every customer interaction is smooth, professional, and memorable.

Infomedia Nusantara is a leading provider of innovative solutions in the telecommunications and IT services industry. With a strong commitment to excellence and customer satisfaction, we offer a supportive work environment where your contributions are valued. In this role, you'll handle inbound calls, providing information, resolving queries, and ensuring our customers have a seamless experience.

📋 Tanggung Jawab Pekerjaan

• Answer inbound calls professionally and efficiently, providing accurate information and resolving customer queries.
• Process customer requests and complaints, ensuring a high level of customer satisfaction.
• Document customer interactions and maintain accurate records using our CRM system, Salesforce.
• Collaborate with other teams to escalate complex issues and provide timely solutions.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Monitor and improve call center performance metrics, contributing to our continuous improvement initiatives.
• Maintain a positive and professional demeanor, representing Infomedia Nusantara with integrity.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center role, preferably in the telecommunications or IT services industry.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Strong problem-solving and multitasking abilities.
• Proficiency in using Salesforce or similar CRM systems.
• Ability to work under pressure and meet performance targets.
• Familiarity with basic IT tools and software.
• Active listening and empathy skills to understand and address customer needs.
• Valid SIM card and reliable transportation for travel within the Bali region.

🛠️ Keahlian

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