Lead Butler

Seed City Nusantara · 📍 Bontang, Kalimantan Timur · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 21.000.000 – Rp 27.000.000 per month
Seed City Nusantara is seeking a highly skilled and experienced Lead Butler to join our team. As a Lead Butler, you will be responsible for managing a team of butlers, ensuring the highest level of service and guest satisfaction. This is a full-time position based in Bontang, Kalimantan Timur, offering a competitive salary package.

📋 Tanggung Jawab Pekerjaan

Manage and supervise a team of butlers to ensure efficient and effective service delivery.,Oversee the daily operations of the butler service, including scheduling, staffing, and resource allocation.,Ensure the highest standards of guest satisfaction and service quality.,Coordinate with other departments to ensure seamless guest experiences.,Develop and implement training programs to enhance the skills and performance of the butler team.,Monitor and evaluate the performance of the butler team, providing feedback and support as needed.,Maintain a clean and organized work environment, adhering to company policies and procedures.,Handle guest complaints and concerns, ensuring timely and satisfactory resolutions.

🎓 Kualifikasi & Syarat

Minimum of 5 years of experience in a similar role, preferably in the hospitality industry.,Proven track record of managing a team of butlers and delivering exceptional service.,Strong leadership and management skills, with the ability to motivate and inspire a team.,Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and staff.,Proficiency in English, both written and spoken.,Knowledge of local customs and traditions, with a deep understanding of Indonesian culture.,Ability to work well under pressure and manage multiple tasks simultaneously.,Valid driver's license and a reliable vehicle for transportation.

🛠️ Keahlian

Team managementCustomer serviceProblem-solvingTime managementCommunicationTraining and developmentConflict resolutionAttention to detail
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