Healthcare Customer Service Representative (Pioneer Account) - Competitive Salary & Career Growth

Kickstart your career in the healthcare industry with Sagility, a global leader in customer experience and business process solutions. As a Healthcare Customer Service Representative (CSR) for our Pioneer Account, you’ll play a vital role in ensuring our clients receive top-notch customer service in the healthcare sector. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be part of a dynamic team dedicated to delivering exceptional service and driving customer satisfaction.

In this role, you’ll handle inbound and outbound customer inquiries, manage customer accounts, and provide support to healthcare professionals and patients. You’ll use tools like Salesforce, Zendesk, and Microsoft Teams to streamline your workflow and enhance customer interactions. This is an excellent opportunity to grow your career in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Manage customer accounts and maintain accurate records using Salesforce.
• Provide support to healthcare professionals and patients, ensuring their needs are met.
• Use Zendesk and Microsoft Teams to streamline customer interactions and resolve issues efficiently.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with the team to develop and implement customer service strategies.
• Ensure compliance with healthcare regulations and company policies.
• Deliver exceptional customer service, contributing to high customer satisfaction scores.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in customer service, preferably in the healthcare industry.
• Proficient in using Salesforce, Zendesk, and Microsoft Teams.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with healthcare terminology and practices.
• Bachelor’s degree in a related field (preferred but not required).
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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